Just as you might bring a support person to your regular appointment, having someone there to support you during your phone or video call is something that might be helpful for you. When booking the appointment, this is a question that you can ask the practice staff.
If the appointment is a direct consultation via a regular phone or video call, then the practice can advise you if there is a way that an additional person can attend. If the consultation is via a separate platform, then a link can sometimes be provided for your support person to also join the appointment.
