So there was a royally bad cock up with my specialist referral that I discovered today. I was referred as category 3 (seen within a year) when it should have been category 1 (seen within 30 days). I should have seen a renal specialist a month ago about a most likely cancerous tumour.
So I went to urgent care and they sent off a new referral for within 7 days, but I'd like to make a complaint about it because its not acceptable.
My question is, who am I complaining about? My doctor, the central referral, or the hospital that received the referral? Which is responsible for deciding the category?
