I want to make a complaint and I'm not sure how to go about it

Sass85
Occasional Contributor

I want to make a complaint and I'm not sure how to go about it

So there was a royally bad cock up with my specialist referral that I discovered today. I was referred as category 3 (seen within a year) when it should have been category 1 (seen within 30 days). I should have seen a renal specialist a month ago about a most likely cancerous tumour.

 

So I went to urgent care and they sent off a new referral for within 7 days, but I'd like to make a complaint about it because its not acceptable.

 

My question is, who am I complaining about? My doctor, the central referral, or the hospital that received the referral? Which is responsible for deciding the category?

 

 

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