Hi diannep52 and Cancer Connections community members,
We would like to acknowledge recent comments regarding an apparent lack of responses from Cancer Council staff to content posted on the website by users and to let you know why this generally does not occur.
First and foremost, the Cancer Connections website is designed as an online meeting place for cancer patients, carers, survivors, friends and relatives to help them support each other, outside the specific realm of health professionals.
As a national peer-specific support service, and to encourage open and frank communication and sharing between users, the input and participation of health professionals is deliberately restricted, a policy which also extends to Cancer Council staff.
Rather than having 'expert' led conversations on the Cancer Connections website, the service is designed instead to encourage conversations between members about their own experiences.
The needs and motivations of users of Cancer Connections may vary and differ widely. Some may have a specific focus on sharing information and practical tips and strategies while others may have an interest in giving and receiving support of a more psychological and emotional nature.
Others still may provide a mixture of advice and support, and as has already been mentioned earlier in this thread, many come to read about the experiences of others, and may not feel able to contribute in any other way at the time.
Should users have specific medical questions, there is an "Ask" function on the site which allows people to send questions to trained Cancer Council Helpline staff:
http://www.cancerconnections.com.au/content/ask-helpline
Direct links to all State and Territory Cancer Councils are also provided on the Links page:
http://www.cancerconnections.com.au/content/resources
All State and Territory Cancer Councils can be contacted by calling the Cancer Council Helpline on 13 11 20.
Although you will rarely see evidence of direct Cancer Council staff input into conversations, we do keep a very active presence on the site. This includes monitoring for spam and facilitation of groups, as well as keeping a close watch on all content generated on the site. We welcome any feedback as to how we might better meet your needs.
Kind regards,
Felix & Kate
Cancer Connections Administration Team