I had a similar experience and it was very distressing. I was booked in for a heart function test (after an ECG) by the specialist's office, so I naturally concluded that the ECG highlighted something that was wrong. As it turned out it was all okay, but I did not like the way it happened. I called the specialist's mobile and let him know I was not happy. He needed to know he should have dealt with me in a more gentle way. He was one of the arrogant ones. Then I moved on. Now I make sure I manage my specialists because I am the only one who knows the full story. It all works fine. But I am glad I did call him and express dissatisfaction.
Any chance you have to exercise your power you should take it. They are running very fast doing their thing and you and I are only the means by which they can do that. They need to know it is not like that for us. Nurses are a lot better, of course.
H
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